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Faqs
Benefits of booking on our website:
- Best price guaranteed
- Last rooms available
- Late check-out until 13:00 (Subject to availability)
- Exclusive offers
- Best price guaranteed
- Last rooms available
- Late check-out until 13:00 (Subject to availability)
- Exclusive offers
Frequently Asked Questions
General
One Shot Hotels Rooms
Bookings and Rates
Hotel Services
Check-in, Check-out y Policies
One Shot Friends and Promotions
Sustainability and Social Responsibility
Contact and Support
Why is it better to book directly with One Shot Hotels?
By booking directly, you’ll receive the best price guaranteed, access to exclusive offers and benefits, flexible cancellation, and personalised customer service.
What payment methods do you accept?
We accept card payments, bank transfers, and secure payment via link (Pay by Link).
Can children stay for free?
Yes, children under 12 stay for free as long as they use the existing beds in the room and provided the room capacity allows it. Extra beds or cots are not included in this free offer..
What taxes are included in the rate?
The base rate includes VAT, but please note that some locations apply additional tourist taxes, which are paid directly at the hotel at check-in.
Can I modify or cancel my booking?
Yes, you can modify or cancel your booking via the "My Booking" section on our website or by contacting our customer service team.
What benefits does the flexible rate include?
The flexible rate allows free modifications and cancellations up to 24-48 hours before check-in.
Are there discounts for early bookings or long stays?
Yes, enjoy up to 15% off for early bookings and special rates for extended stays.
Do you have connecting or adjoining rooms?
Yes, these are ideal for families or groups. Please request them by email when booking to guarantee availability.
What features do the rooms have?
Rooms include rain-effect showers or bathtubs, American-style profile mattresses, high-speed free Wi-Fi, a safe, minibar, and exclusive amenities.
Do you have rooms adapted for reduced mobility?
Yes, we have rooms designed to ensure accessibility and comfort. Please request these by contacting us.
Do you offer cots or extra beds?
Yes, cots are free of charge, and extra beds are available upon request for an additional fee. We also provide baby bathtubs. Please request these by contacting us. Some hotels also offer sofa beds.
Do you have parking?
Some of our hotels offer private parking or have agreements with nearby parking facilities.
What is included in the breakfast?
Healthy breakfasts, local options, and gluten-free alternatives.
Do you offer laundry services?
Yes, we provide external laundry and dry cleaning services at all our hotels for an additional cost.
Is there free Wi-Fi?
Yes, free Wi-Fi is available in all rooms and public areas of the hotel.
Are hairdryers provided in the rooms?
Yes, all our rooms are equipped with a hairdryer for your convenience.
Do you offer transfer or shuttle services?
Yes, some hotels offer an external shuttle service for an additional fee. In other locations, our team can advise you on various transportation options.
What time can I check in and check out?
Check-in is from 14:00, and check-out is by 12:00.
Can I stay in the hotel after check-out?
Yes, you can leave your luggage in storage and use the public areas.
Do you offer early check-in or late check-out?
Yes, subject to availability and for an additional cost.
What is One Shot Friends?
One Shot Friends is our loyalty programme, offering exclusive discounts on accommodation and other services, depending on the hotel. Members also enjoy priority upgrades, unique promotions, and additional benefits such as early check-in or late check-out.
How can I join One Shot Friends?
Register for free on our website and start enjoying the benefits immediately.
What promotions are available?
We offer discounts for early bookings, non-refundable offers, and special rates for additional nights.
What sustainability practices do you implement?
We reduce plastic use, optimise energy consumption, and collaborate with food banks and local projects.
Do you have environmental certifications?
Yes, our entire hotel group is certified under the ISO 14001:2015 standard.
How can I contact you?
You can reach us through our contact form, call our Call Centre at +34 919 992 690 (Monday to Sunday, from 9:00 to 22:00 CET), or email us. You can also contact the hotel of your choice directly.
